Everything you need to know
Frequently Asked Questions
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We ship your order within 2 business days after purchase. Delivery times after shipment:
Yes — we offer free shipping on all orders this month. No minimum required.
Yes! Once your order has shipped, you'll receive a tracking link via email. You can follow your package every step of the way — from our warehouse straight to your door.
If you need to change or cancel your order, please contact our customer service as soon as possible. We process orders quickly — the sooner you reach out the better. Once shipped, changes are no longer possible.
Contact customer serviceMany of our pieces are water-resistant and tarnish-resistant — check the product page for the waterproof badge to see which styles qualify. All our jewellery is hypoallergenic and built for everyday wear.
We use high-quality gold-plated stainless steel with AAA-grade gemstones. All pieces are hypoallergenic — safe for even the most sensitive skin. Built to last, designed to shine.
We've put together a complete care guide with everything you need to keep your jewellery looking its best — including sizing information.
View size & care guideYes! Every Billy Bonjé order arrives beautifully packaged — making it the perfect gift straight out of the box. No extra wrapping needed. 🎁
Every Billy Bonjé order is covered by our 30-Day Happiness Guarantee. Not completely happy with your purchase? We'll make it right — no questions asked.
We want you to love your order. If for any reason you're not satisfied, you can find everything about our return and refund policy on the page below.
View return & refund policyWe're so sorry to hear that! Please contact us within 48 hours of receiving your order and include:
We'll resolve it immediately — replacement or full refund.
Contact usBilly Bonjé is inspired by the Cape Town harbour — where centuries of sailors, traders and explorers arrived in search of the ocean's rarest treasures. The name represents the spirit of that journey: bold, beautiful, and always searching for something extraordinary.
Ambergris is the rarest substance in the world — formed over decades inside a sperm whale, turning from black to gold when it reaches the surface. Queens wore it on their skin. Chanel built perfumes on it. Emperors paid fortunes for it.
What inspired us wasn't the substance itself — but what it represents: that the most beautiful things are formed slowly, with time and intention. That's the philosophy behind every Billy Bonjé piece.
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