Simple & transparent
Returns & Refunds
We're confident you'll love everything you order — but if something isn't right, we've got you covered.
Return Policy
You have 14 days from the date you received your item(s) to return it to us. We do not offer exchanges — only refunds or gift cards.
Items must be unworn, free from stains and signs of wear. All labels must still be attached.
All items are thoroughly inspected before any refund is processed.
Customers are responsible for return shipping costs, unless the item is defective or incorrect.
A 6% processing fee is deducted from refunds to cover return handling and inspection. No fees apply for confirmed defective or incorrect items.
Pre-orders may be cancelled with a €25 production fee once production has begun.
We cannot be held responsible for damage that occurs after delivery, including accidental damage or improper use. Items with post-delivery damage are not eligible for refund or replacement.
Received a damaged item?
We're really sorry to hear this! In the unlikely event that you've received a faulty item, please contact our support team immediately. This will ensure the returns process is as speedy and simple as possible.
support@billybonje.comHow to return
Contact us
Email our customer service team at support@billybonje.com to initiate your return.
Provide details
Share your order number, a detailed reason for the return, and any supporting photos if applicable.
Ship it back
Pack the item securely in its original packaging with all labels attached and ship it back to us.
Receive your refund
Once received and inspected, your refund will be processed within 5–10 business days.
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Shipped within 2 business days
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Enjoy your Billy Bonjé jewellery
Shipped within 2 business days
We process and ship all orders within 2 business days after purchase.
Tracking link via email
Once shipped, you will receive a tracking link directly to your inbox.
30 days warranty included
Every Billy Bonjé piece comes with a 30 days warranty.
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